Refund & Returns Policy for Rumpillers.com
Thank you for shopping at Rumpillers. We want you to be happy with your purchase. This Refund & Returns Policy explains when and how refunds are issued.
1. Returns & Refund Eligibility
You may request a refund or return if:
• The item you received is defective, damaged, or not as described.
2. Non-Refundable Products
Some products may not be eligible for refund, including:
• Customized or personalized items.
• Items marked “final sale”.
3. How to Request a Refund
To start a refund or return request:
📧 Email us at: info@rumpillers.com
Include the following:
Order number
Reason for return
Photos (if item is damaged or incorrect)
Our team will review your request and respond with next steps.
4. Approval & Refund Process
Once your return is approved:
• We will notify you by email.
• Refunds will be processed within [5–14] business days of approval.
• Refunds will be issued to the original payment method.
Shipping costs are generally non-refundable, unless the return is due to our error (e.g., wrong or defective item).
5. Return Shipping
• You are responsible for return shipping costs unless the product is defective or incorrect.
• Please retain tracking information in case we need to verify delivery.
6. Exchanges
We do not offer automatic exchanges. To exchange an item, please request a return refund first, then place a new order for your desired item.
7. International Orders
International returns may be subject to customs or taxes, which are the responsibility of the customer unless the return is due to an error on our part.
8. Contact Us
If you have questions about refunds or returns:
📧 Email: info@rumpillers.com
📞 Phone: +962 7 9012 2869
9. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting.